ounded by Mohammad Ramzan in 1977, United Wholesale Grocers Ltd began life as one-man counter grocery store in Maryhill. Over the past century under the stewardship of Mohammad Ramzan’s sons Nabeel & Amaan, the organisation has grown into one of the largest privately owned companies in the UK and now employs over 180 people with a turnover in excess of £140 million.

Food and drink have always been the lifeblood of United Wholesale and the business now entails retail, wholesale, distribution and shop fitting operations with a geographical spread across Scotland.

United Wholesale’s success has been built upon a distinct culture focussed upon positive and friendly relations with staff, customers and the communities it serves.

This culture is defined in United We Stand, a series of statements that outline the longstanding values of the United family and those that will continue to drive the company’s growth for the next century.

Founded 1977
by Mohammad Ramzan
Over 180
People employed
Distinct Culture
Focused upon positive and friendly relations

UNITED WE STAND

United We Stand outlines the guiding principles that underpin UWG’s approach to business.

OUR PURPOSE

To grow a family business in ways that are profitable and sustainable for the benefit of our staff, customers and community.

OUR VALUES

  • Maximise staff potential and their contribution to the company’s success.
  • Give great service to all our customers and add value to our trade partners.
  • Make a significant, positive contribution to the community.
  • Attain excellence in everything we do.
  • Behave with honesty and integrity in all our relationships.
 
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The way we work at
United Wholesale Grocers

Lead and Influence

Create a ‘can-do’ attitude by involving your team and your colleagues in what you are trying to achieve – empower them, support and encourage them. Take responsibility for your actions and those of your team but if mistakes are made, don’t dwell on them – react appropriately and learn from them. Be your own role model and always lead by example. Develop a reputation for being firm, fair and approachable. Inspire and motivate your team with your passion and drive for excellence. Don’t be afraid to introduce challenging objectives but do it thoughtfully, and allow time and space for others to respond and ask questions. Take considered risks and don’t avoid decisions in difficult situations.

Listen and Inform

Listen, ask questions and observe. Don’t jump to conclusions. Be aware that your first response may not always be the right one. Accept that listening is as valuable as telling. Encourage others to do the same. Always give feedback at the appropriate time and place and in such a way that people can improve and learn as a result. Make sure that you give people the information they need to understand what you are trying to achieve.

Respect and Value

CMake trust and loyalty a way of life. Be known for being truthful, reliable and consistent. Recognise and value people’s differences and respect individuality. Look for the best in people, let them know that you value them and help them recognise their potential. Treat everyone as you would like to be treated yourself, and go out of your way to encourage good relationships amongst your colleagues and your team.

Recognise and Acknowledge

Treat all staff and customers in a courteous, friendly manner. Celebrate and reward success and express appreciation for what people are contributing. Be prepared to praise excellence and equally prepared to challenge underperformance. Always take pride in your work and appreciate what others are doing. “Thank you” is so easy and so powerful and can mean so much to people.

The way we behave at
United Wholesale Grocers

  • We respect each other and each other’s needs
  • We learn from our mistakes and refuse to dwell upon them
  • We ensure that everyone gets a chance to be heard
  • We praise excellence and challenge underperformance
  • We encourage teamwork and always look to support each other
  • We make trust and loyalty a way of life

THE WAY WE MAXIMISE STAFF POTENTIAL & THEIR CONTRIBUTION TO THE COMPANY’S SUCCESS

  • Maximise staff potential and their contribution to the company’s success.
  • Give great service to all our customers and add value to our trade partners.
  • Make a significant, positive contribution to the community.
  • Attain excellence in everything we do.
  • Behave with honesty and integrity in all our relationships.

The way we do
BUSINESS WITH OUR SUPPLIERS

  • We are as easy to deal with as possible
  • We develop business plans with suppliers to support mutual growth
  • We work together to improve the package we offer to customers
  • We support local and small producers
  • We work together to improve product knowledge
  • We support suppliers that support us and expect comparable treatment to our competitors
  • We measure supplier support in terms of price

THE WAY WE ADD VALUE TO TRADE PARTNERS

  • We work with them to improve their business
  • We nurture a relationship that provides loyalty
  • We help them compete effectively in the marketplace
  • We help reduce their costs
  • We use our technology and expertise to help them

The way we make
A SIGNIFICANT POSITIVE CONTRIBUTION TO THE COMMUNITY

  • We are as easy to deal with as possible
  • We develop business plans with suppliers to support mutual growth
  • We work together to improve the package we offer to customers
  • We support local and small producers
  • We work together to improve product knowledge
  • We support suppliers that support us and expect comparable treatment to our competitors

THE WAY WE ATTAIN EXCELLENCE

  • We get things right first time
  • We encourage our staff to innovate and improve the way we do business
  • We hold efficient and purposeful meetings
  • We provide the right tools for the job
  • We measure our non-financial performance and benchmark the way we do business internally and externally
  • We do whatever we do properly or not at all
  • We use the latest developments in IT to improve the way we do business

The way we act
WITH HONESTY AND INTEGRITY

Part Of The Landmark Buying Group